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THE Y FOR

HEALTHY LIVING

We focus our work in three key areas, because nurturing the potential of kids, helping people live healthier, and supporting our neighbors are fundamental to strengthening communities.

Child Care

Complaints Against Staff

When a parent, child care provider, or community member has a complaint against a YMCA CRS employee, or about a level of customer service:

  • Staff refers the caller to a member of the R&R Management Team.
  • The R&R Manager documents the call and tries to resolve the issue.
  • The caller might be transferred to the Executive Director for further assistance.
  • The caller is advised of the right to more than one level of appeal.
  • The appeal process follows a specific chain of command until it is resolved in a manner that meets the needs of all parties:
  • Staff > Program Manager > R&R Department Head > Associate or Executive Director

If the complaint is against the agency:

  • The complaint is documented and referred to the YMCA of San Diego County.
  • The President/CEO of the YMCA of San Diego County, or a representative, contacts the complainant.
  • Complaints against the agency that involve child development statutes or regulations are referred to the Child Development Division (CDD) in Sacramento.
  • NOTE: Complaints regarding agency policy or staff behavior cannot be referred to CDD since they do not involve statutes or regulations.

A copy of the Uniform Complaint Procedures for complaints about agency violations of child development/education statutes is posted in the reception area of each office of the YMCA Childcare Resource Service.

Mail written complaints regarding a specific CDD program to:

Child Development Division
Complaint Coordinator
1430 N St. Suite 3410
Sacramento CA 95814